Posted on Tuesday, April 17, 2018
Aquen USA maintains a compliant ISO 9001:2015 Quality Management System. Aquen’s team has evolved over the years, but has quality roots beginning with the first 1997 ISO Standard. Today, Aquen ensures its quality in its custom engineered design process, supply chain management and manufacturing, installation and commissioning, and operations.
The Quality Management System (QMS) acts as an umbrella pertaining to the quality of our products and services from development through its operation with traceability throughout each process. The qMs also includes the Management of quality through leadership and employee participation. This is essential to ensure and maintain a vibrant company culture which adopts, embraces and envelopes continual improvement. Finally, the qmS includes the reference to the System – a “living” and responsive system that enables employee and customer participation, and is the environment within projects are defined, documented, proven and archived for continuous improvement.
Aquen USA enthusiastically adopted the ISO 9001:2015 Standard as the best progression to our QMS. This current standard provides the framework for optimal organization of company processes and focuses on our ability on what makes our company unique. While there are now decades of precedence in 3rd Party Auditing in documenting the mechanics of common, best practices, this 2015 standard encourages the differentiation of our business in the market place.
We can tell our business story and highlight our strength of uncommonly fast delivery times, robust designs in the face of ambiguous design inputs and a lean execution team which is responsive and agile to customer needs.
Customer audits are now common and the updated requirements in the ISO 9001:2015 Standard further enable the QMS system to be incorporated into the company culture early in the sales process. Customers can quickly recognize during their Supplier Audit with Aquen what makes us excel in the water recycle and reuse niche.
The result is that Aquen employees see their value and contribution to the company and to each project. The kickoff of each project with our customers begins with the conversation of the QMS and how it is further woven into our fulfillment through communication and project documentation with the client. Our QMS creates the expectation and enables the success of our project execution teams. Our only meaningful metric of success is repeat business or customer referral.
Our QMS helps us add value to your projects by shortening delivery times, managing through robust process equipment designs even with ambiguous data, and responding to your need for a holistic solution to water supply, recycle and disposal challenges.